A: Once you have logged in to your account, select the My Account tab in the menu to the left. Under Contact Information, click Edit to locate the option to change your email address. Please note: If you cannot log in or reset your password, please contact our Customer Support team at (800) 472-1931, option 2, to reset your email address by phone.
A: Your dashboard is the main landing page in Moodle that you will see after clicking the “View” button on your My Courses tab. Your dashboard will display all of the courses or exam prep materials in which you are currently enrolled, a countdown to your test date, and a breakdown of your most recent exam scores.
A: To enter your License number, you will need to log into your account and go to your dashboard. Click on your name at the top right side of the page and choose Profile from the dropdown menu. Click Edit Profile, then scroll down to Other Fields. This is where you will enter the License number. After entering the number, click Update Profile to save the update.
A: After completing the post test and evaluation for each course, a link to the certificate will become available below the link for the evaluation and you can download the PDF of the certificate. You can also find all of your certificates by going to your profile page and clicking on My Certificates.
A: If you have completed CE courses or exams in our Legacy system, that history will not transfer over to the new system. To access previously completed CE courses, you will need to log in to our Legacy system here: https://legacy.aatbs.com/ce/login.asp If you previously completed exams in the Legacy system, they will only be available if you have an active account in Legacy and can be accessed here:
A: Please access your online account by signing in at the following url: https://aatbs.com/customer/account/login/ . Once logged in select “View” in the My Courses tab. This will bring you to your dashboard where you can register for your workshop or webinar to receive a Zoom Meeting link by email or you can join your session directly from your account within half an hour of your live session start time.
A: Yes, the Zoom software does need to be downloaded in order to access live online workshops. You can download this software before joining the workshop at https://zoom.us or you will be prompted to download the software the first time you join the workshop session through Zoom Meeting.
A: If you had previously purchased exam prep materials, your subscription to those materials may have expired. Please contact us at 1-800-472-1931, option 2 to review your subscription details.
A: To view the number of days left in a program, go to the 'My Courses' screen and click on the course in question. On the next page, there will be a white arrow in a blue semi-circle located on the right hand side of the page, in the center. Click on this arrow to see the number of days left.
A: If your package includes an assessment exam, start by completing that exam to get an overview of your strengths and weaknesses. If your package included coaching or you purchased add-on coaching, contact our Customer Support team to schedule your first session. If not, you should start working through your study volumes in conjunction with taking Test Master exams in Study Mode. Other materials can be supplemented where needed as you prepare for your exam. As you near your exam date, you should be completing exams in Test Master Test Mode exclusively.
A: While the audio lectures cannot be downloaded, you can stream the audio lectures on a mobile device or computer through a browser.
A: Your program will begin at the time of purchase. You can request a complimentary hold on online program purchases up to one (1) year from original purchase date. You will need to contact customer service to request this. After the hold period, the program will activate automatically.
A: For these questions, please contact our Customer Service team by email at info@aatbs.com. If the question is regarding a specific question on an exam or quiz, please include the question number, full question, and the name and number of the exam, quiz, or simulation in which that question can be located.
A: No. You will only have access to the exams previously taken if your account is active. They are not available if the access has expired.
A: Online flashcards are available online only and are not able to be printed. We do have printed flashcards available for purchase.
A: One of our Education Coordinators can assist you with the purchase of an online material extension. The coordinators can be reached by calling 1-800-472-1931 Option 1.
A: You can schedule your first coaching session by contacting our Customer Service team at 1-800-472-1931 Option 2 . After your first session, your coach will provide you with information on how to schedule future sessions.
A: We have two plans to choose from
Monthly plan: $9.99 per month with a one-time fee of $99 (collected at time of account creation). The one-time fee is only applied to the initial purchase of the monthly subscription. After the first month, it is $9.99 per month for as long as you keep your subscription active.
Annual plan: $199 yearly plan is available for 1-year from time of activation.
A: As part of your subscription, you also get 25% off all Live online CE courses. This discount is automatically applied to your purchases. No discount code needed.
A: The email address and password used at the time of purchasing your All-Access will be used to create your account information. Please use the email and password to sign in to your All Access Pass account.
If you do not remember your password, please use the ‘Forgot Password’ link in the ‘Sign In’ area to reset your password.
A: Once you are enrolled, you can add courses by visiting the CE area of AATBS.com. Courses that are part of the All Access Pass collection will show up as $0.00 in your shopping cart when you are logged into your All Access Pass account.
A: Please sign into your account using the ‘Sign In’ link at the top right of the AATBS.com page. Once successfully logged in, the All Access Pass CE courses will show as $0.00.
If you are logged in and still not seeing correct pricing, please ensure that you have used the email address from your All Access Pass order. You may need to log out and then sign in again for the pricing to update.
A: Your completed course certificates will be available in your account even if your subscription has ended. Your account will remain active and can renew your CE All Access Pass subscription at any time.
A: Yes, you can add multiple courses to your library for study; however, CE credit is only awarded for completed courses.
A: If your annual or monthly subscription expired within the last 30 days, please contact AATBS customer support for assistance in reinstating your subscription.
